Patient Care

Patient information & FAQ

The Physicians Spine and Rehabilitation Specialists offers comprehensive evaluation and non-surgical treatment of spinal pain. Our treatment goal is not only to reduce or eliminate pain, but to restore function and improve overall quality of life. In addition to working closely with each individual patient, we maintain close contact with referring doctors and case managers, keeping them informed about their patients’ progress and condition.

  • New Patient Registration:

    To best address your healthcare needs, our practice will need to review your medical information in full before we are able to schedule you as a new patient. Please contact one of our convenient locations for more information.

  • New Patient Forms:

    Please complete your New Patient Paperwork prior to your scheduled appointment, and bring it with you for your visit.

  • Returning Patient Information:

    Helpful Tips for your Visit:

    – To expedite your visit with The Physicians, please complete the forms attached and bring them with you to your first appointment.

    -Please arrive 30 minutes before your scheduled appointment time. This allows us time to review your completed forms, make copies of insurance information, and take care of any administrative details.

    – Please remember to bring your most current insurance card(s) and a photo I.D. as well as a list of any medications you are currently taking.

    – Payment is expected at the time of service. This applies to all co-payments, co-insurances and/or deductibles based on your insurance plan.

    – When we schedule your appointment, we are reserving a time especially for you. If you are unable to keep your appointment, please advise us at least 24 hours in advance to avoid a cancellation fee. We will be happy to reschedule you.

    -If you have any questions or concerns, please feel free to contact our office directly.

  • Medical Insurance:

    Advantra Medicare
    Aetna
    Blue Cross Blue Shield
    Beechstreet
    Care Improvement Plus
    Champus/Tricare
    Choice Care Medicare
    Cigna
    Coventry
    First Medical Network
    Greatwest
    Humana
    Humana Gold Choice
    Injury Finance
    Key Health
    Mailhandlers
    Medicare and most Medicare replacements plans
    Multi-Plan/PHCS
    Piedmont WellStar Health<
    Pyramid
    United Healthcare
    Universal

    (PPO Only)

    • Workers’ Compensation

    (we do not accept any Work Comp PPO plans)

     

    Please note that we currently cannot accept insurance plans purchased on the Health Insurance Exchange Marketplace.

  • Practice Policies:

    In an effort to best meet the needs of all of our patients, we would like to remind everyone of the following policies. Thank you.

    APPOINTMENT CONFIRMATION/CANCELLATION POLICY

    As a courtesy, you will receive a computerized call 2 days prior to your appointment to remind you of the date and time. Please follow the computer prompts to confirm. Please advise us at least 24 hours in advance if you are unable to keep your appointment in order to avoid a late cancellation fee. We will be happy to reschedule you.

     

    MEDICATION PRESCRIPTIONS

    All medication prescriptions will be given during your scheduled appointment time. These prescriptions will be for the amounts appropriate to control your pain until your next visit and must be utilized as directed by your provider. Early refills are only allowed with authorization by the prescribing physician. Refills requests cannot be given over the phone. You are responsible for your prescriptions. Stolen or lost refills will not be replaced until the date for which they were originally scheduled. We do not prescribe medication for un-diagnosed pain.

    You must inform us of any prescription controlled substances you are obtaining through other physicians.  Failure to do so may result in discharge from our practice. It is illegal to share prescription drugs and to alter or forge prescriptions, and our practice reserves the right to discharge patients engaging in such activities. Our practice also reserves the right to discharge patients engaging in activities considered “drug-seeking”, such as persistent medication use past the period indicated by the physician; repeated visits to emergency rooms with pain complaints; and other activities in this category, at the discretion of your provider.

     

    FORMS AND ADDITIONAL REQUESTED SERVICES

    There will be a processing fee for completing insurance and disability forms not directly associated to billing your visits. The fee will be determined by the physician, depending on the extent required of the form. This fee also applies to the insurance medication prior approval process, which your insurance carrier does not include in your physician services. We appreciate your understanding with these policies. We unfortunately cannot control the additional work insurance companies are requesting for patients and providers each year that are not included in the medical services provided. We are doing our best to make sure that we remained focused on the services we provide –medical care- in order to treat our patients with the highest level of care possible.

     

    MEDICAL RECORDS

    Please note that any requests for medical records copies needs to be in writing. We will fax records directly to your other treating providers, upon this written request, for no fee. Appropriate copying charges will apply for all others, to cover the time and resources required.

     

    PAYMENT INFORMATION

    Payment is expected at the time of service. This applies to all co-payments, co-insurances and/or deductibles based on your insurance plan.

     

    If you have any questions or concerns regarding these policies, please feel free to contact our office directly.

FAQs

Please find a list of frequently asked questions below.

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